Queensland’s Gold Coast Health Deploys Rauland’s Concierge Platform to Reduce Contact in COVID-19 Services

Gold Coast Health of Queensland has implemented a bedside terminal solution by healthcare IT service provider Rauland Australia to reduce physical interactions in its COVID-19 department.


Rauland’s Concierge Platform combines Siemens HiMed bedside terminals with Rauland software and services. It supports patient engagement with features such as telehealth, on-demand patient education, patient information, electronic meal ordering, patient communications and entertainment.


The platform has been installed in the COVID-19 ward at Gold Coast University Hospital to minimize contact with nurses amid rising coronavirus infections and to allow remote consultations.

Commenting on the installation, Dr Kylie Alcon, Clinical Director of Gold Coast Health overseeing the COVID-19 service, said: “It is one thing to talk to a patient on the phone while watching their observations on a computer screen , but seeing the patient, even virtually, gives the attending physician a more complete picture and cements a therapeutic physician-patient relationship that is difficult to establish over the phone. ”


There has been a sharp increase in COVID-19 cases in Queensland since late July due to an outbreak caused by the Delta variant. As of September 19, the total number of COVID-19 infections in the state exceeded 2,000 with 27 active cases. In Gold Coast, five patients are currently being treated for the disease.

The pandemic has led to shortages of hospital staff; positive cases have wiped out entire teams of staff and in some cases no casual workers are left to support them, according to Vickie Knight, head of clinical services at Rauland Australia. “Virtual care minimizes face-to-face nursing care, reducing the risk of exposure. Patients have adapted to virtual care and satisfaction is high,” she said.


“The high-tech concierge platform has enabled hospital staff to continue to provide quality care to their patients while maintaining a safe environment. The long-term partnership has enabled a solution to be rapidly deployed in the designated COVID-19 department, significantly reducing the risk to patients and staff, ”said Cameron Burt, CEO of Rauland Australia.

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