Patients and loved ones express concern as MercyOne faces IT outage


Parts of MercyOne’s computer system are currently offline. On Monday, MercyOne sent a statement to KCCI, regarding a “computer security incident”, which caused them to take some of their systems offline. “MercyOne Central Iowa continues to use CommonSpirit Health technology as we prepare to integrate Trinity Health. CommonSpirit is experiencing a computer security incident, which is impacting some of our facilities. As a precaution, we have disabled online certain IT systems, which may include electronic health record (EHR) systems and other systems.Our facilities follow existing protocols for system outages and take steps to minimize disruptions.Classifying the incident as an “computer outage”, MercyOne shared the following statement: “MercyOne Central Iowa continues to use the established res downtime procedure due to the computer outage. Care teams are in constant communication with each other and document care through paper records. Our team is committed to ensuring safe and quality care for all patients. We continue to work with CommonSpirit around the clock to resolve the computer system downtime that MercyOne Central Iowa is experiencing with other CommonSpirit sites. We will continue to share updates as we learn more information from CommonSpirit. “KCCI spoke to patients and their families who shared their concerns about the current procedures that MercyOne is following.” They said the computers are down. And I thought, ‘well, computers break down.’ But then they said they were down for 98 hours and I thought, ‘Well, that’s a big deal,’ Mollie Topf said. Topf’s mother is in hospital for treatment of her Parkinson’s disease. “With my mother, she’s elderly, she has a history of health issues, and so it’s really important for a healthcare provider to look at the history of health issues and know what medication they’re having reactions to, what meds are good for him so when they can’t look at that history in a computer that concerns me,” Topf said. Tierra Mayberry also has concerns. Her sister is being treated for pneumonia at MercyOne West. Mayberry says that she knows the doctors and nurses are doing all they can, but she fears that computer problems will prevent them from seeing her sister’s medical history.” If they can’t access her records, how could they find out what meds, if there was a change in meds or even get some tests to see what was wrong with her?” Mayberry said. “Where was the contingency plan when they have decided to go digital? Covered previous ure:

Parts of MercyOne’s computer system are currently offline.

On Monday, MercyOne sent a statement to KCCI, regarding a “computer security incident”, which caused them to take some of their systems offline.

“MercyOne Central Iowa continues to use CommonSpirit Health technology as we prepare to integrate Trinity Health. CommonSpirit is handling a computer security incident, which is affecting some of our facilities. As a precaution, we have taken certain computer systems offline , which may include electronic health record (EHR) systems and other systems.Our facilities follow existing protocols for system outages and take steps to minimize disruptions.

On Wednesday, patients and their families at MercyOne Medical Center in West Des Moines say they watch their caregivers keep paper records.

On Wednesday, MercyOne told KCCI they were classifying the incident as a “computer failure”.

MercyOne shared the following statement:

“MercyOne Central Iowa continues to use established downtime procedures due to the computer outage. Care teams are in constant communication with each other and documenting care through paper records. committed to ensuring safe, quality care for all patients. We continue to work with CommonSpirit around the clock to resolve the computer system downtime that MercyOne Central Iowa is experiencing with other CommonSpirit sites. We will continue to share updates as we learn more information from CommonSpirit.

KCCI spoke with patients and their families who shared their concerns about the current procedures that MercyOne is following.

“They said the computers were down. And I thought, ‘well, the computers are down.’ But then they said they’ve been down for 98 hours and I thought, ‘Well, that’s a big deal,’ Mollie Topf said.

Topf’s mother is in hospital for treatment of her Parkinson’s disease.

“With my mother, she’s elderly, she has a history of health issues, and so it’s really important for a care provider to look at the history of health issues and find out what medications she’s reacting to, what medications are good for her, so when they can’t look at that history in a computer is about me,” Topf said.

Tierra Mayberry also has concerns. His sister is being treated for pneumonia at MercyOne West. Mayberry says she knows the doctors and nurses are doing all they can, but she’s worried computer glitches are preventing them from seeing her sister’s medical history.

“If they can’t access her records, how would they know what medications, if there was a change in medication, or even take tests to see what was wrong with her?” said Mayberry. “Where was the contingency plan when they decided to go digital? »

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