Mexico: Code of Ethics for Electronic Commerce and Digital Trust Seal Program


Code of Ethics for Electronic Commerce

The code of ethics is voluntary, because this agreement is an administrative act issued by PROFECO; however, if a company decides to follow it, it becomes mandatory for that company.

Virtual stores or electronic commerce platforms which express their adherence to this Code undertake to respect the Code with regard to electronic commerce, advertising, data protection and human rights. Likewise, businesses must act in accordance with the applicable provisions of the Political Constitution of the United Mexican States and international human rights treaties to which Mexico is a member, as well as the Federal Consumer Protection Act. , in addition to complying with Mexican electronic legislation. Commercial standard (NMX-COE-001-SCFI-2018).

The Code includes the following topics:

  • payment, shipping and delivery identity mechanisms
  • terms and conditions
  • responsible digital advertising
  • consumer data protection
  • conflict resolution options
  • protection of human rights for vulnerable groups

Distintivo Digital PROFECO: digital trust seal program

Requirements for the seal of trust:

  • Submission of the application once the call for applications is open (The call for applications opens every six months)
  • Proof of legal personality
  • The applicant is a supplier with at least one year of activity, registered with the Ministry of Finance and Public Credit (Certificate of Tax Status)
  • Participation in a conciliation procedure where the company is notified
  • Adherence to the code of ethics for electronic commerce or submission of the code of ethics that governs the company, which must meet minimum standards similar to the code of ethics and in which digital advertising and the protection of human rights of vulnerable groups are included
  • Possession of a valid “https” security certificate for the virtual store website

Characteristics and use of the digital trust seal

The digital trust seal will be visible on the top right of all of the Company’s electronic websites, as well as on all hyperlinks associated with them or those directed from the provider’s primary electronic website. Likewise, it should be present on all websites that redirect to the buying process.

The supplier will be subject to any control and supervision by PROFECO.

Cancelation

The revocation of the digital trust seal will result in the following cases: (1) failure to comply with the guidelines governing the digital trust seal (2) this will constitute evidence of submitting false documents (3) effecting changes in address, company name or denomination without notice to the Federal Consumer Protection Agency, or (4) improper use of the digital trust seal.

If PROFECO orders the cancellation of the Digital Trusted Seal, the company will not be able to reapply within one year.

More information

For more information on the Guidelines for the Code of Ethics for Electronic Commerce and the PROFECO Digital Signature Seal, please visit the PROFECO website, or feel free to contact us.

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